Notes from product and ops
Short posts—launch regrets, metric recipes, truths we heard in customer calls.
Latest three
Nov 18, 2025
Three mistakes setting up on-call for the first time
Assuming everyone knows everything broke us long before we bought paging software.
Deniz Kurt
Nov 4, 2025
We flipped the flag—why did half the users still see the old UI?
CDN and browser cache do not care about your optimism—here is the checklist we use now.
Oct 22, 2025
Moving CS health off “logins per week”
Weekly sessions lied about a healthy account—we tested three replacements and kept one.
How this site ships
Posts compile from Markdown; on publish we purge the edge cache and refresh the search index in the same job. No pasted HTML—XSS stays boring.
We ship an editor’s note weekly; the rest comes from threads our team actually argued about in Slack.
Topics
Product launch
Reliability
Customer success
Monthly digest, no fluff
Just new posts and a one-line editor note—we are not running a nurture waterfall.